Frequently Asked Questions
Reception & Checkins
Check-in is any time from 2pm and check-out is before 10am.
Our reception is open between 8.30am and 9pm.
Yes, you will be given a Door Code when you Check In so you can come and go from the Hostel after 9pm when Reception closes.
Yes, you can leave your key in the secure tray at Reception.
If you lose your room key you will be charged $29 for the replacement
Late check-out runs until 1pm and costs $20. Late check-out also depends on availability, so please ask us when you are making your booking.
Linen & Services
Yes, we supply all your bedding. Please do not bring sleeping bags or other linen into the Hostel. Top sheets, extra blankets and Hot water bottles are available at no charge, from Reception.
All of our private single, twin, triple and double rooms come with towels. You can rent a towel from reception for a small charge if you have booked a dorm or share room.
Yes, we have a great laundry with large washing machines and dryers. Prices are: $4 per wash and from $4 per dry.
There is also an outdoor clothesline and a large laundry sink for any clothes you need to handwash.
Yes, but please let the hostel reception staff know in advance. We can't accept responsibility for lost or damaged items
Yes, we have staff on site at all times, so there’s always someone available if you have any urgent issues. Access to the hostel after 9pm is by door code only (which you are given when you Check In).
All guest rooms have their own security key. We also have Security Cameras in the communal areas and hallways.
All our common rooms and kitchens are on the ground floor and we have some disabled access guest rooms. If you have specific requirements please contact us directly to book so we can explain what we can offer.
Only in the Ensuite Rooms, but we have plenty that you can borrow at Reception and there are also some hairdryers in the Bathrooms.
There is free wireless throughout the hostel, no Password required. You'll receive 2GB free WiFi per device per day, and you can access another 1GB through the Spark network if you're one of their existing customers.
We also have 2 coin operated computer terminals.
Types of Rooms
A private room that has its own bathroom attached to the bedroom. Our ensuites have a Shower, handbasin and toilet.
We also include tea and coffee making facilities in our ensuite rooms.
A private room is a single, twin, triple or double room that has been booked just for you and/or your friends. A dorm room can be private if you book all the beds in the room. Please do this by contacting us directly.
A twin room is a room that has two single beds and a double room is a room that has one double bed.
A dorm room, is a room where you share with others. Our dorm rooms have either 4, 6 or 8 beds. (some bunks) These are the most economic room types.
Yes, we have family rooms available or you can privatise a dorm room by booking all of the beds in the dorm. Children can not stay in dorm rooms with strangers. Contact us directly and we can let you know the best options.
For bookings of more than 6 people, please contact us directly so that we can ensure you are booked into the same rooms.
Children (anyone under the age of 18) must be accompanied by an adult and either stay in a private room or a privatised dorm
Top bunks are not recommended for children under the age of 9.
Location & Transport
We are right in the centre of Nelson. The entrance is on Montgomery Carpark just off Rutherford Street. We are walking distance to all of the city shops, bars, cafes etc.
The Intercity Bus station is just one minute walk from us.
Supershuttle is the cheapest way to get to and from the airport $10 per person. The Intercity Bus station is only a minutes walk from the hostel
There is a council carpark next to us which is Free overnight and at the weekend. There is also free roadside parking nearby. Please ask our staff when you arrive and they will provide you with all the information you need.
Yes, but remember to let the driver know when you get on board.
Yes, we have a large Bag Storage room for arriving guests.
We have free lockers in all our share and dorm rooms for your valuables: laptops, phones, cameras etc. You will need your own padlock.
Yes, If you have a return booking with us we offer luggage storage.
Kitchen, Cooking, Eating Out
Yes we have 2 Large kitchens with all the cooking equipment you'll need including Rice Cookers, Crockpots, pots, pans, plates and cutlery. There are several fridges and also storage for dry goods.
We ask that all guests wash their own dishes so the kitchens are tidy for other guests to use.
We don't provide free breakfast but we do have a lovely selection of Freshly Baked Bread delivered each morning in the main kitchen. There is usually enough to last through the whole day! So you can make your lunch as well as Breakfast.
Yes! We are lucky to be in the perfect location to access all of Nelson's many food providers. Ask our reception staff for suggestions.
Depending on the time of year we have Special Offers available. You can check these out on our website or contact us directly. If you are a YHA or HIC Member you will receive a 10% discount on the nightly room rate all year round.
You can book for a maximum of 6 nights. It may be possible to stay for a longer period of time depending on the time of year and other guests bookings. Please contact us directly or ask at Reception.
Yes, we can help with local activity bookings and onward travel and accommodation. Just ask our reception staff.
You will need to return to the site you used to make the original booking, particularly if you have booked through an Online Travel Agent such as Booking.com, Hostelworld, Agoda, Expedia or on the YHA Website. Each of these sites has their own Booking terms.
If you have booked directly with us we offer a full refund for cancellations made more than 24 hours before the day of arrival. Cancellations made less than 24 hours before the day of arrival, or in the case of a non-show, will be charged at the rate of the first night.
Group reservations are subject to different terms, please check with us when making your booking.
Alcohol & Smoking Policy
Yes. you can, but please be respectful of other guests in the evenings. If you want to party we are walking distance to lots of great pubs and clubs.
Sorry, we are strictly a No-smoking/vaping hostel to ensure the comfort of all our guests. (This includes outside in the garden and courtyard).